Yes! Bombay Hair is proud to ship world wide. Please note all tools sold on www.bombayhair.com or www.bombayhair.ca have North American plugs. For voltage specifications please see the specifications on each as they may vary.

Please allow 24-48 business hours for us to process your order. Once your order ships you will receive confirmation via email including tracking. Orders are processed Monday-Friday 9am-5pm PST.

Due to a higher volume of orders processing periods will be extended during sales and holidays (eg. Black Friday, Boxing day etc.). Please allow 1-5 business days for your order to ship. Orders are processed Monday-Friday 9am-5pm PST.

Once processed, the shipping timeframe will depend on the shipping method you select at checkout. You will receive your tracking number once your order ships!

Thank you for your patience while we try to get your order to you as quickly as possible!

You can select overnight shipping at checkout for an additional cost. This service is only available in Canada and the USA. 12pm PST is the cut off for overnight delivery. Please always allow 24 hours for processing. Overnight shipping services do not include areas considered remote or P.O boxes.

Yes! We do ship to these Boxes. Please note that shipping to PO/APO/FPO/DPO boxes may take up to 10 business days or longer than the listed delivery time. These delivery locations cannot be shipped via expedite or express.

• For Canada and the USA: No duties or customs fees are applicable on your purchases.
  
  
• For International Countries: International customers may be required to pay sales tax, duty and/or Customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Bombay Hair is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

We are here to help.

If you have recieved shipping confirmation with a tracking number, please contact the carrier directly. If your package was shipped via FedEx please sign up for FedEx Delivery Manager here. You will be able to change your delivery address and other details.

If your order has not shipped and you have not received tracking information please e-mail us at info@bombayhair.com or fill out our contract form here.

All shipping fees are non-refundable.

Delays through shipping carriers can occur due to a variety of uncontrollable/unexpected reasons (weather, closures, high volume times). Every effort is made to ensure your package is received on time however, shipping fees are non-refundable in the case of any carrier delays.

Use our investigation form to launch a formal investigation here. All Bombay Hair packages travel with tracking information. Bombay Hair is not responsible for packages where tracking information states the package has been delivered to your address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address or to a secure pick up location to ensure that you receive it safe and sound.

Use our contact form here! We look forward to helping you.

Oh no! First be sure to check your confirmation email. Confirm the type of extensions received are the exact type ordered. If your order is incorrect please use our contact form here. Click Order inquiry, and select received an incorrect item . All order issues need to be reported in 7 business days. This way we can most effectivley get you the correct item.

FedEx and UPS will make 3 delivery attempts to your provided address. If the three attempts are unsuccessful they will hold the package for 2 more business days at their facility. If the package is still not retrieved the package will be returned to us. Packages that have been abandoned or returned to sender are subject to a minimum $25 return to sender fee which will be deducted from your return. International orders that are refused or returned to sender are subject to any and all return costs payable by the customer. Packages that are abandoned will not be resent or refunded. Packages that require to be re-shipped will be subject to a shipping fee.

First start by clicking here. Our new and easy returns portal will help you make this process so much faster.

You'll need the email address you ordered with OR your shipping Zip Code and your order number handy. Once you submit all your information about the exchange/return you will be given a return label and instuctions on how to send back your item(s). If you are outside the USA or Canada, you will be provided a return mailing address to send back your item(s).

• For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece against your hair. Simply hold it against your hair to see it if matches.
• Need help with a color match for an exchange? We recommend holding the hair you ordered against your hair for a concrete color match for exchange. CLICK HERE for a color match.
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• Do not remove the gold ties attached. All the hair, including the tester, must be returned back for exchange or refund.
  
  
• For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.
  
  
• For Weave hair: You can gently remove the weave from its package to test the color. Do not remove the zip tie.

Yes! Styling Tools and Hair exchanges are FREE if within 30 days of the date of delivery, unused, and Hair hygienic ties are intact*. For Hair Extensions we recommend having one of your hair guru specialist color match you for a smooth exchange. CLICK HERE for a Color Match.

For return orders, you will be charged a return fee. Exchanges are shipped with standard ground shipping.

*free exchanges applicable to orders within USA and Canada only. Excludes Final Sale items that are indicated in the product description such as Styling Kits etc.

You must submit your request for a return or exchange before the 14th / 30th day after delivery. For example if your order was delivered May 1st, you have until May 14th to submit a return. Or until May 31st to submit an exchange.

Orders past 14 days from the date of delivery are not accepted for returns, and orders past 30 days for an exchange.

For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened, retied or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you at addtional costs.

For Styling Tools: Styling Tools can be used 1-2 times for hair testing purposes, but cannot be exchaged if externally or interally damaged. If the styling tool is usued, they can only be exchanged for a new item. The styling tool box packaging must also be returned in original condition, free of damage. Original condition Styling Tools refers to the box has never been opened and the tool has never been plugged in - which quailifies for either a return or exchange. All items must be in original condition with all items intact and original packaging. Tools that were usued, will be limited to an exchange only. Tools returned for a refund and found to be have opened or used may be subject to a restocking fee.

As soon as your exchange or return is received by our facility, due to high demand, returns will be processed within 7-14 business days and receive an email stating the return was completed.

Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.  

For immediate exchange, we recommend choosing "Instant Exchange" when filing your return.

For hair and styling tools bought with a promotional code or discount code you may exchange within 30 days or return within 14 days. For site wide sales or sales in which it is stated otherwise, we are happy to offer you an exchange only + shipping costs. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.

If you have opened your ties on the hair extensions you cannot return the extensions. They are final sale once the ties have been removed/altered/tampered on any bundles of the hair. Hair extensions are a hygienic product and once ties have been altered at all they cannot be returned/exchanged.

For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened, retied or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you at addtional costs.

For Styling Tools: This means the box has never been opened and the tool has never been plugged in. All items must be in original condition with all items intact and original packaging. Tools that were usued, will be limited to an exchange only. Tools returned for a refund and found to be have opened or used are subject to a minimum 15% restocking fee.  

All returns must be submitted through our return portal. Any returns received without notice through our return portal will be rejected.

Yes, for returns for refund, your refund will deduct a $9.95 label fee, if within the USA or Canada.

International orders are responsible for the shipping back your item with your courier of choice. The customer is responsible for the shipping cost. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns or exchanges.

In the event that open/damaged/missing items styling tools are returned to us they are subject to a minimum 15% restocking fee that will be deducted from your return. In the event opened/damaged/missing hair extensions are returned to us they will be subject to a minimum 25% restocking fee. If your item shipped with no shipping fees but is returned a minimum $10.00 fee will be deducted.

No problem, please use our return portal to submit your return or exchange.