US
CAD
AU
GBP
Standard
3–7 business days
A convenient option when you have a little more time.
Shipping & Delivery
Delivery in the USA
Shipping & Delivery
No duties or customs fees on U.S. orders.
Choose the delivery option that works for you. Here’s what to expect from checkout to your doorstep.
Shipping rates, if applicable, are calculated at checkout. Enter your delivery address to see available services, rates and any free shipping eligibility before placing your order.
Choose your shipping option
Estimated transit times for U.S. deliveries after your order ships. Processing time is additional. Business days exclude weekends and public holidays. Availability varies by address; remote locations, weather and carrier delays may affect delivery. Confirm your available options at checkout.
Before your order ships
Regular processing
Please allow 24–48 hours, excluding weekends and public holidays. Orders are processed Monday–Friday, 9am–5pm Pacific Time.
We’ll email your tracking information once your order ships.
Sales & holidays
During busy periods, including Black Friday and holidays, please allow 1–5 business days for processing before your order ships.
Your selected shipping transit time begins after dispatch.
Choosing Express? The weekday cut-off is 12pm Pacific Time. Processing time still applies; selecting Express does not guarantee same-day dispatch. A Friday dispatch is normally delivered the following business day, excluding holidays.
Shipping questions
How do I track my order?
Once your order ships, we’ll email you a shipping confirmation with tracking information. Use that tracking link for the latest carrier updates.
Do you ship to remote areas and P.O./APO/FPO/DPO boxes?
Yes. P.O./APO/FPO/DPO addresses ship via postal services and may take 10 business days or longer than the delivery estimates above. Expedited and Express are not available for these addresses.
Remote areas can only be shipped via Standard ground shipping and may take additional time.
Free shipping may not apply to certain addresses. Available services and any charges are confirmed at checkout.
Can I change my address or cancel my order?
Contact us as soon as possible at orders@bombayhair.com. Orders move into processing quickly, so changes or cancellations cannot be guaranteed.
If you have already received tracking information, contact the carrier directly about available delivery changes.
Do you ship outside the USA?
Yes, we ship internationally. Enter your address at checkout to see available shipping services and rates. International delivery depends on the destination and customs clearance.
Shopping in Canada? Visit Bombay Hair Canada.
Styling tools sold on our Canadian and US sites have North American plugs. Check each product’s voltage specifications before ordering.
Will I pay duties or customs fees?
There are no duties or customs fees on orders delivered within Canada or the USA.
For other destinations, any applicable import taxes, duties or customs charges are the customer’s responsibility and are not included in the order or shipping charge. Contact your local customs office for details.
What if my delivery is delayed or missing?
Check your tracking information for the latest update, then contact our team if you need help with a delayed or missing delivery. Shipping fees are non-refundable, including in the event of carrier delays.
If tracking shows delivery but you cannot locate the package, contact us for help. Bombay Hair is not responsible for packages marked delivered to your address. For future orders, consider a secure delivery address or pickup location if you have experienced missing packages.
What if my order arrives with an incorrect item?
Check the items against your order confirmation, then contact us within 7 business days to report an order issue. Include your order number so we can help.
What happens if my package is returned to sender?
Follow your carrier’s tracking updates and pickup instructions to avoid an unclaimed delivery. Packages returned to sender are subject to a minimum $25 return-to-sender fee, deducted from your return. International orders that are refused or returned to sender are subject to all return costs, payable by the customer.
Abandoned packages will not be resent or refunded. Reshipping is subject to a shipping fee.
Is shipping protection available?
Our optional Bombay Hair Shipping Protection Plan is available at checkout for Canada and the USA. Coverage for damaged, lost or stolen orders is subject to the plan’s terms and conditions.