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Return and Exchange Policy

It’s really simple. We want you to absolutely love our products as much as we do.

For Hair

We accept returns or exchanges within 14 days of delivery. All hair and packaging must be in original condition with ties intact. All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange or store credit only.

For Styling Tools

We accept returns or exchanges within 14 days of delivery for tools. All tools and packaging must be in original condition. Styling Kits, exclusive promotions (Black Friday,etc) and other sales are final sale.

FREE Exchanges

We offer FREE hair exchanges within 14 days of delivery date.

14-Days Return

We accept returns within 14 days of delivery date.

Online Support

More Questions? Live Chat us Monday-Friday 8am-5pm PST!

FAQ


How do I start my exchange or return?

Get authorized for your return first by clicking here. Our easy return page will help you make this process so much easier. You'll need the email address you ordered with and your order number handy. Once you submit all your information about the exchange/return we will get back to you in 24-48 hours with an approved return centre and mailing instructions.

What is your exchange/return policy?

For Hair

We accept free exchanges within 14 days of delivery. Returns are also accepted within 14 days of delivery. All hair and packaging must be in original condition with ties intact.

All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange or store credit only. Hair that is final sale will be clearly marked in the product description.

For Styling Tools

We accept returns or exchanges within 14 days of delivery for full priced tools. All tools and packaging must be in original condition. All tools purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange only. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.

Shipping

All delivery and shipping fees are nonrefundable. Bombay Hair does not reimburse for duties or taxes incurred by your home country. Any packages returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses. A $25 return to sender fee is applied to these orders.

We recommend that all hair is sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages.

Items that ship with free delivery will have a $10 deduction if returned for initial shipping costs.

How to exchange my hair if the colour does not match?

  • For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece against your hair. Simply hold it against your hair to see it if matches.
  • Need help with a color match for an exchange? We recommend holding the hair you ordered against your hair for a concrete color match for exchange. CLICK HERE for a color match.
  •  
  • Do not remove the gold ties attached. All the hair, including the tester, but be returned back for exchange or refund.

  • For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.

  • For Weave hair: You can gentle remove the weave from its package to test the color. Do not remove the zip tie.

Are exchanges free?

YES, all exchanges are FREE of charge. If you want to exchange your hair we will send you a complimentary return label. We recommend having one of your hair guru specialist color match you for a smooth exchange. CLICK HERE for a Color Match.

For return orders, you will be charged a return label fee.

 

I ordered my item and received it later. When is the last day I can return or exchange my item?

You must submit your request for a return or exchange before the 14th day after delivery. For example if your order was delivered May 1st, you have until May 14th to submit a return or exchange request.

 

Orders past 14 days from the date of delivery are not accepted for return/exchanges.

What is unopened condition?

For Hair: This means the hair has never been used, and the security ties are intact. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you.

For Styling Tools: This means the box has never been opened and the tool has never been plugged in. Tools returned and found to be have opened or used are subject to a 15% restocking fee.

I sent back my order. When will I receive more information?

As soon as your exchange or return is received by our facility your return will be processed within 5 business days and receive an email stating the return was completed.

Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.  

 

For immediate exchange, recommend placing new order and we can refund the one you have sent back for an exchange.

I used a discount code for my purchase, can I return/exchange this?

For hair and styling tools bought with a promotional code or discount code you may exchange or return within 14 days. For site wide sales or sales in which it is stated otherwise, we are happy to offer you an exchange only + shipping costs. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.

I opened my hair. Can I return it?

For Hair: This means the hair has never been used, and the security ties are intact. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove the zip ties/golden ties/brown ties if you may need to return. Hair that is returned open is subject to a minimum 25% restocking fee of the full value of the order.

For Styling Tools: This means the box has never been opened and the tool has never been plugged in. Due to the hygenic nature of the product we are unable to return open hair tools. Tools that are received in used condition are discarded.

Do I need to use the return manager? Can I send this back on my own?

All returns must be submitted through our return manager. Any returns received without notice through return manager will be rejected.

Do I need to pay for my return?

Yes, for all returns you are responsible for shipping back your item with your courier of choice. The customer is responsible for the shipping cost. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns or exchanges.

For hair exchanges you have the option to get a return label from us or you may send it back with your own label.

Need an exchange for hair extensions? We will provide a return label for you. Email info@bombayhair.com

What is a restocking fee?

In the event that open tools are returned to us they are subject to a 15% restocking fee that will be deducted from your return. In the event opened hair is returned to us they will be subject to a 25% restocking fee. If your item shipped with no shipping fees but is returned a $10 fee will be deducted.

What if I am returning from Canada or other International countries?

No problem, please use our return manager to submit your return or exchange.

What is your holiday season exchange/return policy?

For Hair

January 14, 2020 is the last day we will except holiday purchase returns. All hair and packaging must be in original condition with ties intact. All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange only. Hair that is final sale will be clearly marked in the product description. Hair that is returned open is subject to a minimum 25% restocking fee of the full value of the order.

For Styling Tools

January 14, 2020 is the last day we will except holiday purchase returns. We accept returns or exchanges within 14 days of delivery for full priced tools. All tools and packaging must be in original condition. All tools purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange only. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.

Shipping

All delivery and shipping fees are nonrefundable. Bombay Hair does not reimburse for duties or taxes incurred by your home country. Any packages returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses. A $25 return to sender fee is applied to these orders.

We recommend that all hair is sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages.

Items that ship with free delivery will have a $10 deduction if returned for initial shipping costs.