Return and Exchange Policy
It’s really simple. We want you to absolutely love our products as much as we do.
We accept returns or exchanges within 14 days of delivery for full priced hair. All hair and packaging must be in original condition with ties intact. All hair purchased on seasonal sales including but not limited to Black Friday, Boxing day etc., is exchange only.
For Styling Tools
We accept returns or exchanges within 14 days of delivery for full priced tools. All tools and packaging must be in original condition. All hair tools purchased on sale or with a discount code are considered final sale.
How do I start my return or exchange?
Get authorized for your return first by clicking here. Our easy return page will help you make this process so much easier. You'll need the email address you ordered with and your order number handy. Once you submit all your information about the return we will get back to you in 24-48 hours with a response and label. Labels are free for exchanges, and are $12 for returns.
Don't worry your 14-day return period won't be in effect while you wait for the label.
What if I am returning from Canada or other International countries?
For Canada you can purchase get authorized for your return here. For international returns email us first at email@example.com
I have my return label, what do I do now?
Once you receive your label via email you are almost ready to send your return or exchange! Your label document will include instructions and 3 important pages. 1 page will be your shipping label for the outside of the box, and 2 pages will be your commercial invoice documents which are required by law to ship your return back to us. Attach these documents all to the outside of the box.
I sent back my return. When will I receive more information?
As soon as your return is received by our facility your return will be processed within 24-48 hours and receive an email stating the return was completed.
Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process. If you purchased a return label through us you will see a deduction from your return of $12.
I used a discount code for my purchase, can I return/exchange this?
For hair bought with a promotional code we are able to exchange. All styling tools purchased with a promotional code, discount code or sale item are final sale and can not be returned or exchanged.
I received my hair extensions and want to see if the colour matches. How can I do this while still being able to return them if the colour does not match?
- For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece in your hair. Do not remove the gold ties attached.
For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.
- For Weave hair: You can gentle remove the weave from its package to test the color. Do not remove the zip tie.
I ordered my item and received it later. When is the last day I can return or exchange my item?
All regular price returns and exchanges are accepted as long as your return label is purchased within 14 days of delivery to your address. If you are having trouble with our automated system accepting your information, please check your information again and email us at firstname.lastname@example.org.
Do I need to use the return manager? Can I send this back on my own?
All returns must be submitted through our return manager. Any returns received without notice through return manager will be rejected.
You do have the option to purchase shipping and send back the items. For instructions on this, please complete the return manager section and directions will be emailed to you.