Return and Exchange Policy

First start by clicking here. Our new and easy returns portal will help you make this process so much faster.

You'll need the email address you ordered with OR your shipping Zip Code and your order number handy. Once you submit all your information about the exchange/return you will be given a return label and instuctions on how to send back your item(s). If you are outside the USA, you will be provided a return mailing address to send back your item(s).

For Hair

Eligible returns are accepted within 30 days of delivery under the store-credit and original-payment options above. The initial shipping method fee remains non-refundable.. All hair and packaging must be in original condition with ties intact.

Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only. Hair that is final sale will be clearly marked in the product description.

For Styling Tools

Hair styling tools and accessories purchased from October 28, 2026 are final sale and are not eligible for change-of-mind returns or exchanges. Existing warranty coverage and the process for reporting defective items remain unchanged.

For Accessories

We do not accept returns or exchanges, all Accessories are Final Sale as indicated in the product description.

Shipping

All delivery and shipping fees are nonrefundable. The $24.95 return fee is deducted only from refunds to the original payment method; no return fee is deducted from store credit. Bombay Hair does not reimburse for duties or taxes incurred by your home country. Any packages that were returned due to abandonment or returned to sender will be refunded with the deduction of incurred expenses; a minimum $25 return to sender fee is applied to these orders.

Orders within the USA will be provided a Return Label, we recommend using this label to send back your item(s).

If you prefer to use your own label, we recommend that all returned packages are sent back with a tracking number. If your order is sent back without a tracking number Bombay Hair is not responsible for any lost or damaged packages. Please be advised all packages must be shipped following the return instructions provided. Any returns shipped with customs/duties fees attached will be rejected and returned to the sender. Please ensure the package clearly states "return, no duties". All details provided once your return/exchange has been approved.

Items that ship with free delivery will have a minimum $10 deduction if returned for initial shipping costs.

International orders will be responsible for safely returning the item(s), a return label will not be provided. If exchanging for a new item, a handling fee of $35 or more, will apply.

Policy

Items that have exceeded the return/exchange listed time frame are final sale. Items that have been altered (toned, dyed, installed, ties or tags removed etc.) are final sale.

• For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece against your hair. Simply hold it against your hair to see it if matches.
• Need help with a color match for an exchange? We recommend holding the hair you ordered against your hair for a concrete color match for exchange. CLICK HERE for a color match.
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• Do not remove the gold ties attached. All the hair, including the tester, must be returned back for exchange or refund.
• For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.
• For Weave hair: You can gently remove the weave from its package to test the color. Do not remove the zip tie.

Yes! Eligible Hair exchanges are FREE if within 30 days of the date of delivery, unused, and Hair hygienic ties are intact*. For Hair Extensions we recommend having one of your hair guru specialist color match you for a smooth exchange. CLICK HERE for a Color Match.

The $24.95 return fee is deducted only from refunds to the original payment method. No return fee is deducted from store credit. Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only. Exchanges are shipped with standard ground shipping.

*free exchanges applicable to orders within USA and Canada only. Excludes Final Sale items that are indicated in the product description such as Styling Kits etc.

You must submit your request for a return or exchange before the 30th day after delivery. For example if your order was delivered May 1st, you have until May 31st to submit an exchange.

Orders past 30 days from the date of delivery are not accepted for returns or exchanges.

For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened, retied or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you at addtional costs.

For Styling Tools: Hair styling tools and accessories purchased from October 28, 2026 are final sale and are not eligible for change-of-mind returns or exchanges. Existing warranty coverage and the process for reporting defective items remain unchanged.

As soon as your exchange or return is received by our facility, due to high demand, returns will be processed within 7-14 business days and receive an email stating the return was completed. Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.  

For immediate exchange, we recommend choosing "Instant Exchange" when filing your return.

Eligible hair extensions purchased with a promotional or discount code may be returned within 30 days under the options above. Hair styling tools and accessories purchased from October 28, 2026 remain final sale. Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.

If you have opened your ties on the hair extensions you cannot return the extensions. They are final sale once the ties have been removed/altered/tampered on any bundles of the hair. Hair extensions are a hygienic product and once ties have been altered at all they cannot be returned/exchanged.

For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened, retied or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you at addtional costs.

For Styling Tools: Hair styling tools and accessories purchased from October 28, 2026 are final sale and are not eligible for change-of-mind returns or exchanges. Existing warranty coverage and the process for reporting defective items remain unchanged.

All returns must be submitted through our return portal. Any returns received without notice through our return portal will be rejected.

Store credit: Receive the full eligible return amount as store credit. No return fee is deducted. Original payment method: Receive your eligible refund back to your original payment method, less the $24.95 return fee. Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only.

International orders are responsible for the shipping back your item with your courier of choice. The customer is responsible for the shipping cost. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns or exchanges.

In the event opened/damaged/missing hair extensions are returned to us they will be subject to a minimum 25% restocking fee. If your item shipped with no shipping fees but is returned a minimum $10.00 fee will be deducted.

No problem, please use our return portal to submit your return or exchange.

Applies to items purchased between November 3, 2025 and January 8, 2026.

Hair Extensions

• Deadline: Exchanges or returns for store credit must be initiated by January 31, 2026.
• Condition: Hair must be in original packaging, with ties intact and unopened.
• Sales Items: Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only.
• Final Sale: Items marked as final sale cannot be returned or exchanged.
• Return Fee: No return fee is deducted from eligible returns for store credit.
• Rejected Returns: Hair that is opened, worn, or altered will be rejected and sent back or disposed of.

Styling Tools

• Deadline: Exchanges or returns for store credit must be initiated by January 31, 2026.
• Condition: Tools must be unused and in original packaging.
• Sales Items: Black Friday and Birthday Sale purchases are eligible for a refund to the original payment method, less a $24.95 return fee, or full eligible store credit with no return fee. Other site sales remain eligible for store credit only.
• Kits & Bundles: All Styling Kits and Bundles are final sale.
• Return Fee: No return fee is deducted from eligible returns for store credit.
• Special Promotions: Some promotions may include unique return conditions, noted in the product description.

Shipping & Handling

• Shipping fees are non-refundable.
• Duties and taxes paid to your country are non-refundable.
• The $24.95 return fee is deducted only from refunds to the original payment method. No return fee is deducted from store credit.
• Returned or abandoned packages: Orders returned to sender or not claimed will be refunded minus applicable costs, including a minimum $25 return-to-sender fee.
• Tracking: We recommend using a tracked shipping method. Bombay Hair is not responsible for lost or damaged packages without tracking.