Return and Exchange Policy

First start by clicking here. Our new and easy returns portal will help you make this process so much faster.

You'll need the email address you ordered with OR your shipping Zip Code and your order number handy. Once you submit all your information about the exchange/return you will be given a return label and instuctions on how to send back your item(s). If you are outside the USA or Canada, you will be provided a return mailing address to send back your item(s).

• For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece against your hair. Simply hold it against your hair to see it if matches.
• Need help with a color match for an exchange? We recommend holding the hair you ordered against your hair for a concrete color match for exchange. CLICK HERE for a color match.
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• Do not remove the gold ties attached. All the hair, including the tester, must be returned back for exchange or refund.
  
  
• For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.
  
  
• For Weave hair: You can gently remove the weave from its package to test the color. Do not remove the zip tie.

Yes! Styling Tools and Hair exchanges are FREE if within 30 days of the date of delivery, unused, and Hair hygienic ties are intact*. For Hair Extensions we recommend having one of your hair guru specialist color match you for a smooth exchange. CLICK HERE for a Color Match.

For return orders, you will be charged a return fee. Exchanges are shipped with standard ground shipping.

*free exchanges applicable to orders within USA and Canada only. Excludes Final Sale items that are indicated in the product description such as Styling Kits etc.

You must submit your request for a return or exchange before the 14th / 30th day after delivery. For example if your order was delivered May 1st, you have until May 14th to submit a return. Or until May 31st to submit an exchange.

Orders past 14 days from the date of delivery are not accepted for returns, and orders past 30 days for an exchange.

For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened, retied or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you at addtional costs.

For Styling Tools: Styling Tools can be used 1-2 times for hair testing purposes, but cannot be exchaged if externally or interally damaged. If the styling tool is usued, they can only be exchanged for a new item. The styling tool box packaging must also be returned in original condition, free of damage. Original condition Styling Tools refers to the box has never been opened and the tool has never been plugged in - which quailifies for either a return or exchange. All items must be in original condition with all items intact and original packaging. Tools that were usued, will be limited to an exchange only. Tools returned for a refund and found to be have opened or used may be subject to a restocking fee.

As soon as your exchange or return is received by our facility, due to high demand, returns will be processed within 7-14 business days and receive an email stating the return was completed.

Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.  

For immediate exchange, we recommend choosing "Instant Exchange" when filing your return.

For hair and styling tools bought with a promotional code or discount code you may exchange within 30 days or return within 14 days. For site wide sales or sales in which it is stated otherwise, we are happy to offer you an exchange only + shipping costs. Styling Kits, exclusive promotions and other sales may have special conditions indicated in the description.

If you have opened your ties on the hair extensions you cannot return the extensions. They are final sale once the ties have been removed/altered/tampered on any bundles of the hair. Hair extensions are a hygienic product and once ties have been altered at all they cannot be returned/exchanged.

For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened, retied or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you at addtional costs.

For Styling Tools: This means the box has never been opened and the tool has never been plugged in. All items must be in original condition with all items intact and original packaging. Tools that were usued, will be limited to an exchange only. Tools returned for a refund and found to be have opened or used are subject to a minimum 15% restocking fee.  

All returns must be submitted through our return portal. Any returns received without notice through our return portal will be rejected.

Yes, for returns for refund, your refund will deduct a $9.95 label fee, if within the USA or Canada.

International orders are responsible for the shipping back your item with your courier of choice. The customer is responsible for the shipping cost. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns or exchanges.

In the event that open/damaged/missing items styling tools are returned to us they are subject to a minimum 15% restocking fee that will be deducted from your return. In the event opened/damaged/missing hair extensions are returned to us they will be subject to a minimum 25% restocking fee. If your item shipped with no shipping fees but is returned a minimum $10.00 fee will be deducted.

No problem, please use our return portal to submit your return or exchange.