Holiday Return and Exchange Policy

Orders placed on November 3 - January 8 have an extended holiday policy.

You have until January 31 to submit an exchange or return for store credit!

   

It's really simple. We want you to absolutely love our products as much as we do!

Takes less than 3 minutes to start a return or exchange.

Easy Exchanges

On Tools and Hair

until Jan 31

Extended Returns

On Tools and Hair

until Jan 31

Online Support

Questions? Live Chat us Monday-Friday 9am-5pm PST!

   

Hair Extensions

We accept exchanges until January 31. All hair and packaging must be in original condition with tags and ties intact. All hair purchased during our Black Friday, December Holiday Sale and Boxing day, is exchange or return for store credit only.

   

Styling Tools

We accept exchanges until January 31. All tools and packaging must be in original condition. Styling Bundles, kits and open box items are final sale. All tools purchased during our Black Friday, December Holiday Sale and Boxing day, is exchange or return for store credit only.

   

FAQ

How do I start my exchange or return?

First start by clicking here. Our new and easy returns portal will help you make this process so much faster.

You'll need the email address you ordered with OR your shipping Zip Code and your order number handy. Once you submit all your information about the exchange/return you will be given a return label and instuctions on how to send back your item(s). If you are outside the USA or Canada, you will be provided a return mailing address to send back your item(s).

What is your holiday season exchange/return policy?

 

Applies to items purchased between November 3, 2025 and January 8, 2026.

Hair Extensions

  • Deadline: Exchanges or returns for store credit must be initiated by January 31, 2026.
  • Condition: Hair must be in original packaging, with ties intact and unopened.
  • Sales Items: Hair purchased during seasonal promotions (e.g. Black Friday, Boxing Day) is eligible for exchange or store credit only — no refunds.
  • Final Sale: Items marked as final sale cannot be returned or exchanged.
  • Return Label Fee: A $9.95 fee applies to all returns and exchanges.
  • Rejected Returns: Hair that is opened, worn, or altered will be rejected and sent back or disposed of.

Styling Tools

  • Deadline: Exchanges or returns for store credit must be initiated by January 31, 2026.
  • Condition: Tools must be unused and in original packaging.
  • Sales Items: Tools purchased during seasonal promotions (e.g. Black Friday) qualify for store credit or exchange only — no refunds.
  • Kits & Bundles: All Styling Kits and Bundles are final sale.
  • Return Label Fee: A $9.95 fee applies to all returns and exchanges.
  • Special Promotions: Some promotions may include unique return conditions, noted in the product description.

Shipping & Handling

  • Shipping fees are non-refundable.
  • Duties and taxes paid to your country are non-refundable.
  • A $9.95 return label fee applies to all exchanges and returns.
  • Returned or abandoned packages: Orders returned to sender or not claimed will be refunded minus applicable costs, including a minimum $25 return-to-sender fee.
  • Tracking: We recommend using a tracked shipping method. Bombay Hair is not responsible for lost or damaged packages without tracking.

How to exchange my hair if the colour does not match?

  • For Clips: You will notice your hair will arrive in two separate hair nets. the smaller bundle is your test piece. You can take off the net and test this piece against your hair. Simply hold it against your hair to see it if matches.
  • Need help with a color match for an exchange? We recommend holding the hair you ordered against your hair for a concrete color match for exchange. CLICK HERE for a color match.
  •  
  • Do not remove the gold ties attached. All the hair, including the tester, must be returned back for exchange or refund.

  • For Tapes/Fusion: You can remove the sandwiches from the hair net. Do not remove the brown ties.

  • For Weave hair: You can gently remove the weave from its package to test the color. Do not remove the zip tie.

What is unopened condition?

For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened, retied or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you at addtional costs.

For Styling Tools: Styling Tools can be used 1-2 times for hair testing purposes, but cannot be exchaged if externally or interally damaged. If the styling tool is usued, they can only be exchanged for a new item. The styling tool box packaging must also be returned in original condition, free of damage. Original condition Styling Tools refers to the box has never been opened and the tool has never been plugged in - which quailifies for either a return or exchange. All items must be in original condition with all items intact and original packaging. Tools that were usued, will be limited to an exchange only. Tools returned for a refund and found to be have opened or used may be subject to a restocking fee.

I sent back my order. When will I receive more information?

As soon as your exchange or return is received by our facility, due to high demand, returns will be processed within 7-14 business days and receive an email stating the return was completed.

Once we have sent your refund back to your original payment method, it can take your financial institution up to 5 business days to process.  

 

For immediate exchange, we recommend choosing "Instant Exchange" when filing your return.

I opened my hair. Can I return it?

If you have opened your ties on the hair extensions you cannot return the extensions. They are final sale once the ties have been removed/altered/tampered on any bundles of the hair. Hair extensions are a hygienic product and once ties have been altered at all they cannot be returned/exchanged.

For Hair: This means the hair has never been used, and the security ties are intact fully. These ties can be gold, brown or zip ties. Hair that is received in opened condition is discarded. Do not remove/tamper with the zip ties/golden ties/brown ties if you may need to return. Due to hygienic reasons, As do not accept returns or exchanges on opened, retied or used hair extensions. If you send open hair back to us, it is subject to a minimum 25% restocking fee of the full value of the order or it will be returned back to you at addtional costs.

For Styling Tools: This means the box has never been opened and the tool has never been plugged in. All items must be in original condition with all items intact and original packaging. Tools that were usued, will be limited to an exchange only. Tools returned for a refund and found to be have opened or used are subject to a minimum 15% restocking fee.  

Do I need to use the return manager? Can I send this back on my own?

All returns must be submitted through our return portal. Any returns received without notice through our return portal will be rejected.

Do I need to pay for my return?

Yes, your refund will deduct a $9.95 label fee, if within the USA or Canada.

International orders are responsible for the shipping back your item with your courier of choice. The customer is responsible for the shipping cost. We suggest you purchase tracking information from your courier as Bombay Hair is not responsible for lost returns or exchanges.

What is a restocking fee?

In the event that open/damaged/missing items styling tools are returned to us they are subject to a minimum 15% restocking fee that will be deducted from your return. In the event opened/damaged/missing hair extensions are returned to us they will be subject to a minimum 25% restocking fee. If your item shipped with no shipping fees but is returned a minimum $10.00 fee will be deducted.

What if I am returning from Canada or other International countries?

No problem, please use our return portal to submit your return or exchange.