When a product goes out of stock we place it on 'back order' - which allows you to purchase the item so that once it is restocked you are first in line to get it.
For example, if you purchased clip-in extensions and it stated:
Your order will ship out on the date specified. Please note, the ship date is an estimate - your order can ship earlier or later than the anticipated 'back order' date.
Can I purchase an item that is on back order?
YES - by purchasing an item on back order guarantees your order. We know it can be a wait sometimes, but the wait is well worth it!
Please let us know if you have any questions! Info@bombayhair. com
What if I order two items and only one is on back order - how can I get the other item?
If you have ordered two items and one is on back order we can:
1) Please email orders@bombayhair.com with your order number and request to split the order.
or
2) create two separate orders and checkout items separately.
PROCESSING:
It takes 1 to 2 business days to process orders.
Once your order has been successfully placed you will receive an email confirmation with your order number - this is your receipt of purchase.
IMPORTANT, If your order has already been processed you CANNOT change or cancel your order. You may only change or request a refund once it has been delivered to you - we will advise you of the steps via email: info@bombayhair.com
Once shipped, you will receive a second email with your shipping confirmation and a tracking number (see below for shipping details).
We ship Monday through Friday - excluding weekends and holidays
SHIPPING RATES & TIME:
HAIR EXTENSIONS RATES DELIVERY TIMES
USA Orders
$10
1 to 6 Business Days via UPS
* no duties or customs on USA & Canadian orders
Canada Orders
$10 to $15
1 to 5 Business Days via UPS
* no duties or customs on USA & Canadian orders
International Orders*
For international orders, feel free to order via our UK store to save on shipping plus duty rates and time: bombayhair.co.uk
$30
2 to 4 Business Days via UPS
HAIR STYLING TOOLS RATES DELIVERY TIMES
USA Orders
FREE
1 to 6 Business Days via UPS
Canada Orders
$15 to $20
1 to 6 Business Days via UPS
International Orders*
For international orders, feel free to order via our UK store to save on shipping plus duty rates and time: bombayhair.co.uk
$40
2 to 4 Business Days via UPS
SHIPS WITH UPS
USA Standard 1-6 business days ships with UPS.
CANADAStandard 1-6 business days ships with UPS, provincial taxes applicable.
INTERNATIONAL 2 - 4 business days, duties and customs may be charged by your country*
Please note, these shipping times are estimates and we cannot guarantee the delivery date will be within those days (unless express shipping has been selected) as unexpected shipping delays by the courier can occur which are out of Bombay Hair's control (i.e. weather issues, customs issues).
Tracking Assistance
Should you require an update on your tracking details, please contact the appropriate shipping agent:
UPS: Call 1 (800) 742-5877
*Please note, for USA and international orders, at the time of delivery of your package duties and customs may be charged by your country. Bombay Hair is NOT responsible for these fees, nor is Bombay Hair responsible for any customs delays - as this is completely out of Bombay Hair's control.
Please note: We are not responsible for any delays caused by destination country's customs clearance process and we strongly advise that you provide a contact telephone number for all international orders.
EXPRESS SHIPPING
CANADA 1 to 2 business days USA 1-2 business days
*bombay hair is NOT responsible if the package does not arrive within the guaranteed delivery times, as we cannot be held liable for USPS or Canada Post guarantees. Nor can we be held responsible for international customs clearance delays. Thank you.
Terms of Delivery:
Important, Bombay Hair does not offer any refunds for any orders that have been confirmed delivered, even if consumer reports that the order has not been received. Therefore, we strongly advise shipping to a secure and safe location. If there are any delivery issues please contact your local post office.
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If you made an error in your shipping address, please contact us at info@bombayhair.com on the day you placed the order, so that the address can be corrected for you. The address cannot be changed once your package has been shipped out. Therefore, please try to contact us as early as possible.
In case the package has already been shipped out then we will have to wait and see if it gets returned back to us and only from there can we issue a refund, exchange or resend to correct address.
PRODUCT DETAILS
Our Tape–in Extensions is made from 100% Virgin Human Hair and has now been upgraded to luxuriously thick hair from root-to-tip.
All our packs (bundles) are sold in 50g packs in order to allow the client maximum flexibility with mixing & matching hair colors.
Smaller packs for maximum flexibility with mixing & matching hair colors
METHOD DESCRIPTION:
Bombay Hair tape used in our hair extensions is a medical adhesive and is hypo-allergic – made in the USA. Our tape provides a secure application that can also be easily removed and/or for reapplication.
Once hair is ‘sandwiched’ in between two (2) pieces. For thinner hair types, you may apply just one (1) piece with single-sided tape. For more details, see below installation video.
REFUND & EXCHANGE
We are pleased to offer a return or exchange on unopened hair extensions within fourteen (14) days of you receiving your order.
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