Worldwide Shipping

COUNTRY	CARRIER & TIMING	SHIPPING FEE	TAXES
USA & Canada	Fedex or UPS (2 to 4 Business Days)	Free $8 to $12	No Customs Charges
USA & Canada	Fedex or UPS (2 Business Days)	$12+	No Customs Charges
USA & Canada	Fedex or UPS Overnight (1 Business Days)	$18+	No Customs Charges
International	FEDEX ECONOMY (2-4 Business Days)	$20+	Customs charges may be Charged by Country

Note, we usually process and ship orders same day if you place your order by 2pm PST, but delays can occur were your order can take 24 to 48 hours to process Monday to Friday.

Package Insurance

BOMBAY HAIR is proud to partner with Route , the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

* Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost(where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

Wrong Address Disclaimer

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. If you made an error in your shipping address, please contact us at orders@saayarose.com immediately.

The address cannot be changed once your package has been processed or shipped out. Therefore, please try to contact us as early as possible. In case the package has already been shipped out then we will have to wait and see if it gets returned back to us and only from there can we issue a refund, exchange or resend to correct address - additional shipping charges may apply.

Delivered, but not delivered

Important, all Bombay Hair packages include tracking. If the tracking information confirms that the order has been delivered to your order address but you have not received your order, please contact UPS at: 1-800-742-5877 or Fedex 1-800-463-3339 to investigate this issue.

Bombay Hair cannot be held accountable for packages where tracking information states the package has been delivered to your order address. Therefore, we strongly advise watching the tracking number closely, shipping to a secure and safe location.